Cactus is currently offering an exciting opportunity for aspiring Customer Servicet through an off campus placement drive For Work From Home. This opportunity is open to students from various academic backgrounds. If you are interested and meet the eligibility criteria, please continue reading for more details.
Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers.
Provide support to customers over phone, email and other channels as needed
Provide timely, accurate and high quality responses to service, quality, payment and platform related queries from our Arabic customers
Understand service, process and business scope thoroughly to be able to upsell and cross-sell our services effectively
Collect and share feedback over phone/email from customers as needed
Accurately translate customer details, instructions, emails and other details into English and ensure pass 100% accuracy
Translate client feedback in to English and pass on relevant information to the teams
Effectively coordinate with the delivery and marketing teams within the organization
Negotiating with the managers of the editing team to provide the best possible service experience to clients
Contract:This is a 6 months contract role Work timings: Since this is a customer facing role it requires you to work in 9 hour shifts. This includes a 1 hour break for lunch. (You will need to work 5 days a week). Qualifications:
Bachelors in any subject.
Skill Requirements:
Very strong customer focus and a customer first approach
Native level written and spoken Arabic language skills
Excellent English speaking, writing and comprehension skills
The selection process for the Cactus off campus placement drive typically involves the following stages:
Online Application: Interested candidates should start by submitting their applications through the Cactus career portal.
Online Test: Shortlisted candidates will be required to take an online test, which may include assessments related to programming, logical reasoning, and technical knowledge.
Technical Interview: Successful test candidates will proceed to a technical interview where they will have the opportunity to showcase their technical skills and problem-solving abilities.
HR Interview: The final stage involves an HR interview to assess cultural fit and communication skills.
How to Apply for Cactus Recruitment 2024?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
Click on the “click here” button provided below. You will be redirected to the official career page.
Click on “Apply”.
If you have not registered before, create an account.
After registration, log in and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
