PhonePe

PhonePe Hiring Customer Experience Specialist 2024 | Apply Now!

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PhonePe is currently offering an exciting opportunity for aspiring Customer Experience Specialist, Mutual Funds through an off-campus placement drive in Bangalore. This opportunity is open to students from various academic backgrounds. If you are interested and meet the eligibility criteria, please continue reading for more details.

About PhonePe:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.


PhonePe Recruitment 2024 Overview:

Company Name PhonePe
Post Name Customer Experience Specialist, Mutual Funds
Expected Salary up to ₹2.5-5 LPA 
Experience Freshers/Experienced
Batch 2024/23/22/21/20/19/18/17
Job Location Bangalore 
Job type  Private Jobs
official Website www.phonepe.com
Last Date Apply As soon as possible 

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Always read details carefully before applying.

PhonePe Recruitment 2024 All Details:

Job Role & Responsibility

  • Act with integrity & think customer-first in every interaction
  • NISM V Certification is Mandatory
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Qualifications:

  • Graduation (10+2+3) is Mandatory 

  • 0 – 2 years of work experience in a customer facing role

Skill Requirements:

  • Have excellent written and verbal communications

  • Have good learnability

  • Be an active listener and deal well with objection

  • Have strong customer orientation and ability to adapt/respond to different scenarios

  • Be a team player, flexible and open to feedback

  • Ability to multitask, prioritise, and manage time effectively

  • Should be able to speak in English and Hindi

  • Multilingual skills (spoken + written) in South Indian languages are preferred

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PhonePe Selection Process:

The selection process for the PhonePe off campus placement drive typically involves the following stages:

  1. Online Application: Interested candidates should start by submitting their applications through the PhonePe career portal.
  2. Online Test: Shortlisted candidates will be required to take an online test, which may include assessments related to programming, logical reasoning, and technical knowledge.
  3. Technical Interview: Successful test candidates will proceed to a technical interview where they will have the opportunity to showcase their technical skills and problem-solving abilities.
  4. HR Interview: The final stage involves an HR interview to assess cultural fit and communication skills.

How to Apply for PhonePe Recruitment 2024?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “click here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

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