Tech Mahindra is currently offering an exciting opportunity for aspiring Customer Service Representatives through an off-campus placement drive in Hyderabad. This opportunity is open to students from various academic backgrounds. If you are interested and meet the eligibility criteria, please continue reading for more details.
About Tech Mahindra:
Tech Mahindra is one of the fastest-growing brands and amongst the top 15 IT service providers globally. Tech Mahindra has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World’ by Corporate Knights. With the TechM NXT. NOW framework, Tech Mahindra aims to enhance ‘Human Centric Experience’ for our ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies
Tech Mahindra Recruitment 2023 Overview:
| Company Name | Tech Mahindra |
| Post Name | Customer Service Representative |
| Expected Salary | up to ₹3 LPA |
| Experience | Freshers/Experienced |
| Batch | 2023/22/21/20/19/18/17/16 |
| Job Location | Hyderabad |
| Job type | Private Jobs |
| official Website | www. TechMahindra.com |
| Last Date | Apply As soon as possible |
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Tech Mahindra Recruitment 2023 All Details:
Job Role & Responsibility
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
Qualifications:
- A Bachelor’s degree from any stream if a Fresher
Skill Requirements:
- Good typing skill
- Fluent in written and spoken English
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets.
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
- International Non-voice Process.
- 24/7 shift (Graveyard shift included)
- 5 Days work (2 Days rotational off)
- Completely Work from Office
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Tech Mahindra Selection Process:
The selection process for the Tech Mahindra off-campus placement drive typically involves the following stages:
- Online Application: Interested candidates should start by submitting their applications through the Tech Mahindra career portal.
- Online Test: Shortlisted candidates will be required to take an online test, which may include assessments related to programming, logical reasoning, and technical knowledge.
- Technical Interview: Successful test candidates will proceed to a technical interview where they will have the opportunity to showcase their technical skills and problem-solving abilities.
- HR Interview: The final stage involves an HR interview to assess cultural fit and communication skills.
How to Apply for Tech Mahindra Recruitment 2023?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “click here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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